Skip to main content
Browse our cards and contact us for local orders. Online checkout is paused.Request a local order
Tansy's Trove
Refund Policy

Refund & Return Policy

Last updated: Oct 2, 2026

Returns for US website orders

You may request a return within 30 days of delivery. Please return the item in the same condition you received it, with its original packaging where applicable.

For a change-of-mind return, you pay return postage. If we sent the wrong item or it arrived damaged, we cover the cost of putting it right, including any required return shipping.

Start a return

Use the Contact page on our website and include your order number, the item and the reason for the return. If an item is wrong or damaged, photos help us understand the problem. We will provide return instructions; we do not have a walk-in returns location.

Refunds

After we receive and inspect the return, we will confirm the refund. Approved refunds go back to the original payment method. Any portion paid with store credit is returned as store credit. Your bank or card issuer may take additional time to show the refund.

International orders

Website shipping is currently limited to the United States.

We do not accept international change-of-mind returns. If an item is wrong or arrives damaged, contact us so we can resolve it. This policy does not limit rights that apply under law.

Marketplace purchases

For an eBay purchase, request help or a return through your eBay order. The return policy on that listing and eBay buyer protections apply.